Workbook in Redesigning Public Services, A
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While citizens usually want more from government, they generally are included to pay less in taxes. When resources become scarce, as has been the case for most public jurisdictions, innovative methods must be developed for responding to service and cost pressures. How can this be done? A Workbook in Redesigning Public Services stresses a hands-on, how-to approach to diagnosing service delivery problems, analyzing alternative ways of delivering services, and communicating solutions to the policy makers. Among the service options considered are contracting with a private firm, inter-governmental agreements, self-help, franchises, grants and subsidies, and vouchers.
Leonard I. Ruchelman is Professor of Urban Studies and Public Administration at Old Dominion University. He is the author of A Workbook in Program Design for Public Managers also published by SUNY Press.