Citizen Perspectives on Community Policing

A Case Study in Athens, Georgia

By Brian N. Williams

Subjects: Criminology
Series: SUNY series in New Directions in Crime and Justice Studies
Paperback : 9780791437049, 162 pages, February 1998
Hardcover : 9780791437032, 162 pages, February 1998

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Table of contents

List of Tables and Figures



1. Introduction

2. An Examination of Previous Research

3. Methodology

4. A Descriptive Profile of Focus-Group Discussions

5. An Analysis of Citizen Themes

6. Policy Implications



Examines the perspectives of inner-city residents in Athens, Georgia on policing, community policing, and the co-production of law enforcement.


Assessing citizen satisfaction with local governmental services and their delivery and distribution is essential in evaluating, restructuring, and implementing effective governmental policies. Citizen evaluations provide public officials with important clues about the perceived performance of local agencies, an important factor in inner-city areas where residents have expressed considerable dissatisfaction with the delivery of police services. This book examines the perspectives of inner-city residents in Athens, Georgia and focuses on policing, community policing, and the co-production of law enforcement.

A qualitative, non-experimental research design with focus-group interviewing is used to collect, explore, and examine the perceptions and attitudes of East Athens residents and community policing officers. The focus-group technique enables the researchers to gather in-depth data on the expectations of these inner-city residents and the implications for public administrations serving this community. The results of this study examine not only the police service delivery and community policing effort in question, but also more general efforts of implementation and evaluation of public policies.

Brian N. Williams is Assistant Professor at the Reubin O'D. Askew School of Public Administration and Policy at The Florida State University, Tallahassee.


"The author provides insight into the most important aspect of community-oriented policing. Specifically, he notes and shows that citizen support is a necessary component in the co-production of public services to neighborhood residents. This is an outstanding book. It deals with a topic relevant to communities and police departments across the country." — Wilson Edward Reed, University of North Texas