Positive Conflict Management

By John Michael Haynes, Gretchen L. Haynes, and Larry Sun Fong

Subjects: Communication
Series: SUNY series in Transpersonal and Humanistic Psychology
Paperback : 9780791459522, 298 pages, June 2004
Hardcover : 9780791459515, 298 pages, June 2004

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Table of contents

Foreword The Mediator Prepares: The Practice of Theory
Robert D. Benjamin


1. Principles of Broad-Based Mediation Practice

2. The Business of Bagels: Mediating a Business Partnership Dispute
John M. Haynes, Mediator

3. Sexual Harassment: Mediating an Employment Issue
John M. Haynes, Mediator

4. Neighbors: Defending Their Children
Larry S. Fong, Mediator

5. Working with Families: A Parent-Teen Conflict
John M. Haynes, Mediator

6. Adoption: The Chaos of Choice
Larry S. Fong, Mediator

7. Teacher-Parent Conflict: A Dispute Over the Classroom
John M. Haynes, Mediator

8. Conclusion: Participation Feedback

Vienna Speech Support for Human and Social Growth
John M. Haynes

Appendix Books, Articles, and Professional Activities
by John M. Haynes

Brief Biography


Takes mediation beyond the family arena into a broader context.


This mediation how-to manual brings together the collective wisdom of two of the field's most renowned founders, John Michael Haynes and Larry Sun Fong. The book not only covers a range of mediation cases, but also uniquely provides feedback from the clients as they reflect on the sessions and report on what worked best for them.

Beginning with a review of the theoretical underpinnings of the Haynes model of mediation, the book then presents six case studies with each demonstrating one or more of the organizing principles of mediation. The sessions examined reflect the different mediation areas currently being practiced—business, employment, neighborhood, adoption, education, and family.

The book goes beyond simply reporting what mediators experience as it shares the insights and motivations of Fong and Haynes. This well-rounded approach includes the exploration of the clients' thoughts, helping readers to incorporate successful organizing principles into their own mediation practices.

John Michael Haynes (1932–1999) was President of Haynes Mediation Training Institute, Founding President of the Academy of Family Mediators, and served as a consultant to court systems throughout the world. He appeared on numerous national television shows and authored several books, including The Fundamentals of Family Mediation, also published by SUNY Press. Gretchen L. Haynes, now retired, was Director of the Writing Center and Assistant Professor of English at Queensborough Community College, City University of New York. Larry Sun Fong is a psychologist in private practice, a chartered mediator, and a registered family mediator.